FAQ

White House hotel is just a minute walking distance to Sultanahmet tram station , we are just at the back side of it and 5 minutes walking distance to ferry stations to kadikoy, Uskudar and Bosphorus, 2 minutes far to Marmaray tube

Yes, we have lovely roof top terrace with view of Hagia Sophia Museum and Bosphorus Bridge. You can get your breakfast there. Also it is avaiable  whenever you need 7/24

No, We don’t have lunch or dinner service at our hotel because there are so many closeby restaurants and bars. But we have snacks and drink service 7/24

Yes, both included, we don’t have any hidden charge.

Our hotel is located in the heart of Sultanahmet, just a few minutes' walk from Hagia Sophia, the Blue Mosque, the Basilica Cistern, Topkapi Palace, and the Grand Bazaar.

We accept visa and master cards

Private Airport pickup service is available from IST – Istanbul Airport (80 Euros) and SAW – Sabiha Gokcen Airport (85 Euros) upon request. Prices are for one way up to 4 pax. To receive this service please inform us about your full names and passport numbers of each passenger, arrival date, flight number and your arrival time. We need to receive these details by email at least 48 hours before your check-­in day (info@istanbulwhitehouse.com). Once you will reserve private pick-up service  you will recieve a confirmation e-mail and description to find the Greeter Company. Please feel free to contact with us, in case of any difficulty to find the Greeter Company staffbecause we will help you to find the Greeter Company staff at the Airport.

According to the new regulation published by Ministry of Transportation on 01.01.2019, to organise transportation service, it is obligatory for us to have full names and passport numbers of each passenger before organising guests’ airport pick up.

White House Hotel Istanbul does not have a private on-site car park. Please note that our street is closed to vehicle traffic daily between 10:00 a.m and 6:00 p.m as part of the Sultanahmet pedestrian zone.

Several secure private parking facilities are conveniently located just a 1–2 minute walk from the hotel. The daily parking fee is approximately €15–€20, depending on the parking provider.

Upon your arrival, our reception team will be happy to assist you in finding the most convenient parking facility.

For added convenience, you may also park your vehicle free of charge directly in front of the hotel between 18:00 p.m and 09:30 a.m, allowing you to avoid paying for a full 24-hour parking period if your schedule permits.

Yes you can. There is 2 options either check the roaming details of your current mobile operator or use a Turkish SIM card. The choice is yours of course. If you would like to obtain a local SIM card, please check out the major Turkish mobile operator sales offices (Vodafone, Turkcell or Avea) at the airport for advice and the latest promotions.

Yes we have plug changers, so you dont need to bring your own but if you want you can of course as sometimes the machines have security codes may cause trouble.

White House Hotel is just 15 minutes tram ride from taksim ( karakoy ride off and Tunel ride on ) and 10-15 minutes drive from hotel if there is no traffic. Also almost same for Bosphorus closest place but depends on where do you want to go at the Bosphorus as it is long

Since our hotel is located at the hotels and Restaurants area, our hotel surroundings are generally safer than other (sightseeing focused) parts of Istanbul.

Yes you can pay in all three currency . We make your calculation in Euro on your check in day and when you want to make payment either USD or Turkish lira ,again we converting from Central bank’s currency of the date of arrival.

Yes, there are many atm machines,banks and change Offices just a minute walking distance to White House Hotel

Yes there is , please check their offical internet page https://muze.gov.tr/MuseumPass you can get all details easily from here

Yes there is. When you come to Istanbul, you can buy an Istanbul card from any station easily or you can get it from reception desk. You can check to bellow link https://www.istanbulkart.istanbul

If you are staying in Istanbul for only a few days, there is no need to buy an Istanbul card. Simply use your contactless credit or debit card to pay directly on all public transportation throughout the city.

Turkey uses Type C and Type F electrical outlets with a standard voltage of 220V (50Hz). All guest rooms at White House Hotel Istanbul are equipped with Turkish-style power sockets.

For your convenience, we are pleased to provide complimentary international plug adapters. Simply contact our reception desk, and we will be happy to assist you.

Additionally, every guest room features both USB and USB-C charging ports, allowing you to conveniently charge your smartphones, tablets and other electronic devices without the need for an adapter.

* You can easily make your reservation directly through the online booking system on our official website www.istanbulwhitehouse.com.

* If you prefer to make your reservation through an international online booking platform, you may conveniently book your stay through www.Booking.com or www.Expedia.com.  Please note that our hotel currently works exclusively with these two international online booking platforms.

* Please kindly note that, in addition to the platforms mentioned above, we do not currently work with or accept reservations through any other third-party online booking or marketing platforms.

* Please kindly note that, in addition to the platforms mentioned above, we do not currently work with or accept reservations through any other third-party online booking or marketing platforms. For the security and accuracy of our reservation process, we are unable to accept reservations made by Telephone or via WhatsApp.

Yes, we have a laundry service. We are working with a laundry company. Our guests are kindly asked to place their clothes into the laundry bag located in the wardrobe and fill out the laundry form. After that, they should hand everything over to the receptionist. The company collects the clothes from our hotel and returns them on the same day, provided they are delivered before 11:00 A.M.

For the safety of our guests, irons and ironing boards are not kept in the rooms. However, if you require an iron and ironing board, please contact our Reception Desk and our team will be pleased to deliver them to your room as soon as possible.

All of our rooms are equipped with private walk-in rain showers system in our hotel for your comfort. We kindly inform you that, unfortunately, bathtubs are not available in our hotel.

Check-in is from 1:00 PM onwards and check-out is before 12:00 PM (noon).

Yes. All of our guest rooms feature laminate flooring and a runner rug placed in front of the bed, creating a warm and comfortable atmosphere. If you prefer not to have a rug in your room, we will be happy to remove it upon your request.

 Yes, you may request a baby cot when making your reservation. Subject to the size of the room, we are pleased to provide a complimentary baby cot for our little guests aged 1 to 3 years.

Yes, absolutely! We would be delighted to store your luggage free of charge either before your check-in or after your check-out, allowing you to make the most of your time in Istanbul.

Simply leave your bags with our reception desk team and we will keep them safe until you are ready to collect them. Please remember to keep your luggage claim tag, as you will need it to pick up your belongings

Cancellations must be made at least 48 hours prior to the scheduled check-in date.

Free Cancellation: If you cancel your reservation up to 48 hours before your arrival, no cancellation fee will be charged.

Late Cancellation - No-Show : If the reservation is cancelled within 48 hours of the check-in date or in the event of a NO-SHOW, the cost of the first night's stay will be charged.

All reservations must be guaranteed with a valid credit card. The credit card must have sufficient available funds to cover at least the first night's accommodation charge from the time the reservation is made. Reservations that are not guaranteed with a valid credit card or for which a pre-authorization cannot be obtained, may be cancelled or declined by the hotel without prior notice.

All reservations must be guaranteed with a valid Master or Visa Credit Card. A deposit is not required. Exceptions may apply for certain rate packages.

For your convenience, we accept Visa and Mastercard credit cards. Please note that all credit card transactions are processed in Euro (EUR).

Alternatively, you may settle your bill upon arrival at the hotel by paying in cash in Euro (EUR), U.S. Dollars (USD) or Turkish Lira (TRY).

For security and verification purposes, contactless and QR code credit card payments are not accepted. Guests are kindly requested to present the physical credit card that will be used for payment at the time of payment.

While our guest rooms do not offer a view, you are welcome to enjoy beautiful views of Hagia Sophia and the Bosphorus Bridge from our breakfast terrace.

At our hotel, we do not have a designated pet area; however, one small pet weighing up to 10 kg (22 lbs) is welcome to stay with you in your room. Pets are welcome free of charge, and no additional fee applies. We are delighted to welcome you and your your beloved pet companion to our hotel. To ensure the comfort of all our guests, we kindly ask that your pet remain in your room during breakfast hours, as pets may cause discomfort to other guests in the breakfast area (terrace).